At Mufelt, we strive to provide a secure and seamless payment experience. This policy outlines our accepted payment methods, processing procedures, and related terms.
1. Accepted Payment Methods
We currently accept payments exclusively through:
- PayPal
All major credit/debit cards processed through PayPal
PayPal balance transfers
PayPal Credit
Note: We do not currently accept direct credit card payments, bank transfers, or cryptocurrency.
2. Payment Security
- All transactions are processed through PayPal’s secure payment gateway
- We never store your full payment details on our servers
- PayPal provides buyer protection for eligible purchases
3. Order Processing
- Authorization: Your payment method will be authorized (but not charged) when you place your order
- Charging: Full payment will be processed when your order ships
- Declined Payments: Orders with declined payments will be placed on hold for 48 hours before cancellation
4. Currency & Pricing
- All prices are displayed in USD (United States Dollars)
- PayPal will automatically convert currencies using their current exchange rate
- The final charge may vary slightly due to:
- Currency conversion rates
- Bank/PayPal processing fees
5. Refund Processing
- Refunds are issued to your original PayPal account
- Processing time: 3-10 business days after return approval
- PayPal may require additional time to post the refund to your account
6. Failed Payments
If your payment fails:
- You’ll receive an email notification
- Your order will be placed on hold for 48 hours
- After 48 hours, unprocessed orders will be automatically canceled
Tip: Ensure your PayPal account has sufficient funds or your linked payment method is valid.
7. Pre-Orders & Special Items
For pre-order items:
- Payment is processed immediately
- Refunds available until item ships
- Made-to-order items: Non-refundable after production begins
8. Disputes & Chargebacks
- We encourage strongly contacting us first at mufelt1980@outlook.com to resolve any issues
- Unauthorized chargebacks may result in:
Account suspension
Blacklisting from future purchases
9. Payment Verification
For high-value orders (>$300), we may:
- Request additional identity verification
- Temporarily hold the order for manual review
- Contact you via PayPal’s secure messaging system